Refund & Cancellation Policy

Refund Policy

This Refund Policy outlines the conditions under which customers may request refunds or reschedule appointments.

1. General Policy

At Korocare, we offer a range of beauty and wellness services, including Gel Nail Art, Relaxing Body Massage, Bridal Makeup Package, Classic Facial Glow, and Luxury Hair Spa.

As these services are personalized and time-based, all payments made are generally non-refundable, except in specific situations outlined in this policy.

2. Completed Services

• Once a treatment or service has been fully carried out, it is considered delivered and not eligible for a refund
• Results may vary depending on individual factors such as skin type, condition, and aftercare
• Dissatisfaction with results alone does not qualify for a refund

3. Deposits and Prepayments

To secure an appointment, a deposit or advance payment may be required.

• Deposits are non-refundable by default
• If rescheduled within the allowed notice period, the deposit may be transferred to a new booking
• Deposits may be forfeited in cases of late cancellation or no-shows

This policy ensures fair allocation of appointment slots.

4. Eligibility for Refund Consideration

Refund requests are reviewed only under limited circumstances:

• Cancellation within the required notice period without rescheduling
• Korocare is unable to provide the service due to operational or unforeseen issues
• Duplicate or incorrect payment transactions

All requests are subject to internal review and approval at our discretion.

5. Medical Disclosure and Reactions

• Clients must provide accurate information regarding medical conditions, allergies, or sensitivities
• We are not liable for reactions caused by undisclosed conditions
• Refunds are not granted for dissatisfaction or reactions unless caused by proven negligence

6. Suitability of Services

• If a treatment is deemed unsuitable during consultation, an alternative may be recommended
• A credit or refund may be offered at our discretion

7. Refund Processing

• Approved refunds are typically processed within 7–14 business days
• Refunds are issued using the original payment method unless otherwise agreed
• Processing times may vary depending on your payment provider

8. Late Arrivals and Missed Appointments

• Late arrival may result in a shortened session or cancellation
• Missed appointments and no-shows are non-refundable

9. Policy Updates

Korocare reserves the right to update this policy at any time. Changes take effect immediately upon publication.

10. Contact Information

For refund-related inquiries, contact: booking@korocare.com