Delivery Policy

SERVICE DELIVERY POLICY

This Service Delivery Policy explains how Korocare provides and manages its appointment-based beauty and wellness services.

1. Service Overview

At Korocare, we provide a range of in-person beauty and wellness treatments, including Gel Nail Art, Relaxing Body Massage, Bridal Makeup Package, Classic Facial Glow, and Luxury Hair Spa.

As our services are appointment-based and do not involve physical product shipping, “delivery” refers to how bookings are scheduled, managed, and fulfilled at our premises.

2. Booking Confirmation Process

• Confirmation will be sent via email, SMS, or WhatsApp after booking
• An appointment is secured only after confirmation and successful payment (if required)
• Bookings without confirmation should not be considered finalized

3. Provision of Services

• All treatments are performed in person at our designated location unless otherwise stated
• Services are delivered at the scheduled date and time
• Session duration may vary depending on the selected treatment and individual needs
• Services may be adjusted during consultation to ensure suitability

4. Arrival and Timing Guidelines

• Please arrive 10–15 minutes before your scheduled appointment
• Late arrival may result in a shortened session or rescheduling

This helps maintain smooth scheduling for all clients.

5. Rescheduling and Appointment Changes

• At least 48 hours’ notice is required for changes
• We will try to accommodate your preferred time based on availability
• Late requests may be treated as cancellations

6. Missed Appointments and No-Shows

• Failure to attend without notice may result in loss of deposit
• Partial or full service charges may apply

7. Service Availability and Operational Changes

• All services depend on staff, equipment, and scheduling availability
• We may reschedule or cancel due to operational or unforeseen circumstances

If this occurs, we will notify you promptly and offer an alternative appointment.

8. Pre-Treatment Requirements

• Clients may need to complete a consultation form
• Relevant medical or skin information may be required
• Incomplete or inaccurate information may result in modification or refusal of service

9. Aftercare and Results

• Aftercare instructions may be provided
• Results vary depending on individual factors and adherence to guidance

10. Contact Information

For inquiries regarding appointments or services, contact: booking@korocare.com