Refund & Cancellation Policy

Refund & Cancellation Policy

This Refund & Cancellation Policy sets out the conditions under which customers may request refunds or reschedule appointments.

1. Refund Eligibility

• Refunds will only be issued for cancellations made at least 2 hours before the scheduled appointment.
• No refunds will be issued for missed appointments (“no-shows”) or late cancellations.
• Refunds will not be issued for partially completed treatments.

2. How to Request a Refund or Reschedule

• Submit your request online via the “Contact Us” page on our website.
• Alternatively, contact our team at support@equiaspa.com.
• Provide your booking reference and proof of payment.

3. Processing

• Refund requests will be reviewed within seven (7) business days.
• Approved refunds will be issued using the original payment method unless otherwise agreed.
• Rescheduling requests are subject to therapist and room availability.